POSITION SUMMARY: ThePre-AccessRepresentative is responsible for carrying out the necessary scheduling/pre-registration processes to ensure complete readiness of the pre-encounter for patients accessing scheduled procedures. This includes multiple diagnostic areas within CSVRMC such as CT, MRI, Ultrasound, Nuclear Medicine, X-ray, Sleep Study, EEG, Echo-Vascular, and Surgery. The Pre-Access Representative ensures that all data is accurate including demographic and financial information for each account, selecting appropriate patient type and medical service based on the department and services required, ensures each patient is assigned only one medical record number, prioritizes and completes scheduling/pre-registration process for accounts in a consistent, courteous, professional, accurate and timely manner. Pre-Access Representative has numerous procedural requirements including data elements such as insurance verification, authorization for services, admitting diagnosis, physician information and collections of all self pay portions including prior balances. Pre-Access Representative is responsible for the successful financial outcome of all patient services. Pre-Access Representative communicates directly with patients, families, physicians, nurses, insurance companies and third party payers. This position requires professional appearance and good communication skills, as well as dependability, flexibility, and team work.
EDUCATION: High school diploma or equivalent required. Bachelors or Associate degree preferred with emphasis in health/business related field.
CERTIFICATION / LICENSES: N/A
Detailed working knowledge of third party payers, insurance verification and authorization requirements.
Demonstrate proficiency and knowledge of Patient Access/Pre-Access operations.
Ability to operate general office equipment.
Excellent communication and organizational skills.
Demonstrate excellent customer service skills.
Must be able to follow detailed instructions and perform repetitious tasks.
Typing 45 wpm required.
Ability to work in stressful situations
EXPERIENCE: At least five years experience in hospital registration/scheduling or a comparable position preferred.
NATURE OF SUPERVISION:
-Responsible to: Patient Access Manager
-BLOODBORNE PATHOGEN - A
General office environment, frequent contact with patients, VDT exposure.
PHYSICAL REQUIREMENTS: Long periods of sitting, escorting patients to their area for service. Keyboard use with sound ergonomic principles. Must be flexible in work schedule.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.